mz137 FAQ
Answers for Malaysian Players

Malay odds are expressed as positive or negative values relative to the original stake — for example, +0.85 means you win 85% of your stake amount if correct, while -0.85 means you need to wager a higher amount to win. Decimal odds show the total amount received (including the original stake) if you win, for example 1.85. At mz137, you can choose the odds display format that suits you.

Yes, mz137 offers live betting — meaning you can place bets while a match is ongoing. You can bet based on current conditions such as the score, ball possession and real-time statistics. This lets you react to changes in the game and find better odds value compared to pre-match markets. This option is available for football, badminton and various other sports listed on our platform.

Mix parlay lets you combine two or more betting selections into a single ticket. All selections must win for your parlay ticket to succeed — if one loses, the entire ticket loses. The benefit is multiplied odds, where the potential winnings are much greater than a standard single bet. At mz137, select the markets you want, click "Add to Bet Slip", then switch the mode to parlay before confirming your bet.

Yes, Malaysia Super League is among the local leagues listed in the mz137 sports betting section. You can place bets on Malaysia Super League matches alongside international leagues such as EPL (English Premier League), La Liga, Bundesliga and others. Markets offered include 1X2, Asian handicap, total goals and many more depending on match availability.

Odds movements before a match are common in the sports betting industry. They happen when the market shifts — for example, when many players bet on one side, or when there is recent news such as a key player injury, pitch conditions or team lineup decisions. mz137 updates odds in real time so they reflect a fair and current market value for each EPL match.

The mz137 customer support team operates in Malay and English. You can contact us entirely in Malay — no need to worry about language misunderstandings. We understand the needs of Malaysian players and ensure communication is clear, prompt and friendly in both languages.

You can reach our team by email at [email protected]. To speed up resolution, include in your email: your account username, a brief description of the issue, a screenshot if relevant, and the time the incident occurred. Our team will review your query and respond as soon as possible. For urgent issues such as pending transactions, live chat is recommended.

mz137 live chat operates 24 hours a day, 7 days a week — including public holidays, weekends and festive seasons. There are no closing hours. Click the chat icon on our website whenever you need assistance, whether it is midnight or a holiday morning. We ensure there is always a support agent ready to help you.

To speed up the support process, have the following information ready before contacting us: (1) Your mz137 account username or email. (2) A clear description of the issue you are facing. (3) The transaction ID or reference number if it relates to a deposit or withdrawal. (4) A screenshot of any error if available. With this complete information, our agents can resolve your issue more efficiently without unnecessary follow-up questions.

At present, mz137 provides support via live chat and email. Both channels are designed to ensure you get effective assistance without long waits. Live chat is suited for immediate, real-time inquiries, while email is more appropriate for matters requiring detailed review or documentation. We continuously consider expanding our communication channels based on our players' needs.

In general, mz137 encourages withdrawals to the same payment method used for the deposit — this is a standard security measure to prevent money laundering. For example, if you deposited via Touch 'n Go eWallet, you are advised to withdraw to the same Touch 'n Go eWallet account. If you need a different method for a specific reason, contact our support team for further guidance.

The minimum withdrawal at mz137 is RM100 for all payment methods — whether via Touch 'n Go eWallet, DuitNow, FPX Online Banking, Boost or cryptocurrency (USDT, BTC, ETH). Withdrawal requests below this amount will not be processed. Make sure your account balance is sufficient before submitting a withdrawal request to avoid delays.

mz137 processes withdrawals within 1 hour. However, there are several reasons that may cause a delay: (1) Bank account or e-wallet information is incomplete or does not match. (2) The account has not completed the required identity verification. (3) Bonus wagering requirements have not been fully met. (4) Required security checks. If your withdrawal exceeds 1 hour, please contact our support via live chat with your transaction ID.

Yes, withdrawals at mz137 can be made at any time including weekends, Sundays and public holidays. Our processing system operates 24/7 without interruption. Withdrawals will be processed within 1 hour as usual. However, transfer times to FPX bank accounts may be affected by Malaysian domestic bank operating hours — in such cases, funds may arrive on the next business day.

Winnings from a bonus can be withdrawn once the wagering requirements have been fully met. Example: if you receive a RM150 bonus from a RM100 deposit, the wagering requirement is RM150 × 25 = RM3,750 — meaning you need to wager a total of RM3,750 using that bonus amount before the bonus winnings can be withdrawn. Your original deposit is not subject to this requirement. Once the requirement is met, withdrawal requests are processed within 1 hour.

Bonus cancellation depends on how much of the wagering requirement you have fulfilled. If wagering has not started or has not reached a certain level, you may be able to request cancellation through mz137 customer support. However, once a significant portion of the wagering requirement has been met, the bonus can no longer be cancelled. It is best to review the full terms on the Terms & Conditions page before claiming any bonus so you understand the commitment involved.

A 25x wagering requirement means you need to wager 25 times the bonus amount received before bonus winnings can be withdrawn. The calculation is based on the bonus amount only — not your deposit amount. Simple example: deposit RM100 → 150% bonus = RM150 → wagering requirement = RM150 × 25 = RM3,750. Second example: deposit RM800 → maximum bonus RM500 → wagering requirement = RM500 × 25 = RM12,500. Every valid bet placed will count towards fulfilling this requirement.

The mz137 welcome bonus gives you 150% of your first deposit up to a maximum of RM500. How to claim it: (1) Register a new account at mz137. (2) Make your first deposit with a minimum of RM50 using Touch 'n Go eWallet, DuitNow, FPX, Boost or cryptocurrency. (3) Select the welcome bonus offer when making your deposit. (4) The bonus funds will be credited to your account automatically. A 25x wagering requirement applies to the bonus amount received.

Yes, every bonus at mz137 has an expiry period. You need to meet the wagering requirements within the timeframe stated in the relevant bonus terms. Once the expiry period passes, the bonus and any bonus winnings that have not met the wagering requirements will be automatically forfeited. We recommend you read the full terms before claiming a bonus and ensure you play within the set timeframe so your effort is not wasted.

The mz137 150% welcome bonus can only be claimed once as a new member — on your first deposit. The maximum bonus cap is RM500, meaning even if you deposit RM1,000, only RM500 will be credited as a bonus. For the best value, deposit at least RM334 to reach the full RM500 bonus (RM334 × 150% ≈ RM500). After your first deposit, other promotional offers may be available through your account's promotions page.